At Forever Footwear Sale, we’re committed to bringing you stylish, comfortable footwear with exceptional service. Please review our shipping and returns policies below.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two shipping options to meet your needs:
- Standard Shipping ($12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipment
- Available for all orders
- Free Shipping:
- Carrier: EMS
- Delivery time: 15-25 business days after shipment
- Available for orders over $50
Note: We ship worldwide, excluding some Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.
Returns & Exchanges
We want you to love your Forever Footwear Sale purchase. If you’re not completely satisfied, you may return or exchange most items within 15 days of delivery.
Important Hygiene Notice: For health and safety reasons, we cannot accept returns or exchanges on bridal footwear (items from our BRIDAL collection) unless they arrive damaged or defective.
Eligibility Requirements
- Items must be unworn, in original condition with all tags attached
- Original packaging must be included
- Proof of purchase (order number or receipt) required
- Returns must be initiated within 15 days of delivery
How to Return or Exchange
- Initiate Your Request: Email us at [email protected] with your return/exchange request using the template below.
- Wait for Approval: Our team will respond within 2 business days with authorization and instructions.
- Package Your Items: Securely pack the footwear in its original box, then place it in a shipping box.
- Ship Your Return: Send the package to: Forever Footwear Sale Returns
4038 Arron Smith Drive
CHARLOTTE, US 48813
Shipping Tip: We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Return/Exchange Request Template
Copy and paste this template into your email:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Forever Footwear Sale Team,
I would like to request a [return/exchange] for my recent order (#[Your Order Number]).
Details:
– Product Name: [Product Name]
– Size: [Size]
– Color: [Color]
– Reason for return/exchange: [Please specify]
I have reviewed the return policy and confirm that the item meets all return conditions. Please advise on next steps.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]
Refund Process
- Processing Time: 3-5 business days after we receive your return
- Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable
- Exchange Shipping: Customer pays for shipping of the new item
Damaged or Defective Items
If your footwear arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and replacement.
International Returns
Customers outside the U.S. are responsible for return shipping costs and any applicable customs fees. Refunds will be issued in USD according to the exchange rate at processing time.
Our Commitment to You
We stand behind the quality of our bridal heels, comfortable flats, versatile low heels, and stylish wedges. If you have any questions about our policies, don’t hesitate to contact our customer care team at [email protected].
Thank you for choosing Forever Footwear Sale – where style meets comfort in every step.